Help, Tips and FAQ's
Here are just a few hints and tips that you may find useful when selecting your tiles and design layout.
If you require any further assistance for design ideas or practical information please contact a member of our sales team on
0845 680 52 81
Can I return any un-used tiles?
Yes. We are able to restock any full boxes of our stocked tiles providing they are in as new condition and returned within 28 days with proof of purchase. There will be a 25% restocking charge and postage is to be paid by the customer. We are unable to restock and special order items.
What are your opening times?
Monday to Friday. 8.30am until 4pm
Are the tiles in stock?
The majority of our tiles are stock items. Please allow 2 weeks delivery for any goods that are special order items.
How long does it take for delivery?
1. Our 'Economy' delivery time is 3 - 5 days from dispatch.
2. Our 'Next Day' delivery time is 1 - 2 days from dispatch.
3. Orders completed by 12 noon will be dispatched the same working day.
4. Orders completed after 12noon on 'Next Day' delivery will be dispatched the following working day.
5. Orders are only dispatched from Monday to Friday, excluding public holidays.
Can I tile a wooden floor?
Yes you can. Please contact us for advice on the preparation required.
How do you cut tiles?
Use a tile cutter or a wet wheel cutter. Please contact us for further advice
Can I buy single tiles or must it be complete boxes or square meters?
You can purchase single tiles.
What payment methods do you accept?
We accept all major credit and debit cards online or over the phone. You must provide us with full address and the telephone number of the address that the card is registered to. We also accept cheques and bank transfers. Goods will not be dispatched until we receive payment in full and it has cleared.
How much are your tile samples?
£1.50 per sample (10x10cm). These sample costs are discounted if you place an order.
If I supply the measurements can you calculate the area for me?
Yes we can calculate an area, but we can only go off the measurements supplied.
Can I collect from your warehouse?
Do you have a shop where I can come and look at the tiles?
Yes. Please contact us for further details.
Can I telephone you?
Yes. It is always advisable. Monday to Friday 8.30am until 5pm.
What are porcelain tiles?
Porcelain tiles are fired at very high temperature and consequently are much harder than ceramic tiles, and have a much lower water absorption rate, 0.5%. Therefore special adhesives are required and drilling requires special drill bits. Please contact us for further information.
What are natural tiles?
Natural tiles are cut from the natural stone and either finished natural, honed or polished.
What are ceramic tiles?
Ceramic tiles can be made in red or white body, and they are glazed before firing at normal temperatures.
Will my tiles look the same as on the website?
We have paid a great deal of attention to our images of tiles, in order to ensure that they reflect the characteristics of the tile to the best of our ability. We would advice that you order sample.
Will the tiles order look the same as the sample?
Yes. However, they can be slight variation from batch to batch of the shade and caliber of the tile.
What size are your samples?
All our samples are supplied as 10x10cm cuts of the tile. Full tiles are available on request.
Am I able to specify a time and date for my delivery?
Yes we can specify a particular date for deliveries. Unfortunately we can not specify at a specific delivery time. Deliveries will be made between 8am-6pm Monday to Friday.
We can however give an approximate am or pm delivery time. Proving we have day time contact number the driver can call you approximately 30 minutes before delivery if requested.
Will the driver assist me with unloading the goods in to my house?
It is dependant on the driver, normally the tiles are unloaded by hand to the nearest secure location i.e. to your front door. However it is always advisable to make provisions for unloading the tiles.
Is the driver able to leave my order with a neighbour?
Providing you have notified us of the specific delivery instructions and that the goods can be signed for.
What should I do if my goods arrive damaged?
All damages and irregularities must be notified within 48 hours of the delivery. The exact amount missing or damaged must be notified, in writing and replacements will be sent out free of charge. All damaged or faulty goods may be collected by us at request.
It will be deemed to be acceptable if there are 1 or 2 broken tiles, due to the nature of tiles and in this instance we would recommend that you attempt to use them where cuts are necessary. If you then require 1 or 2 additional tiles to be sent out as replacements, we will do this on the assumption original notification was within the timescale stated above.
What happens if I miss the delivery?
You will be clearly notifyed of what day your order will arrive. If a delivery is made and you are not in, a card will be left by driver, follow the instructions on the card to re-arrange delivery.
They will be a re-delivery charge of £35.25
What should I do if I have restricted access to my house?
If you have restricted access or any specific delivery instructions please inform us at the time ordering buy filling in the 'additional special delivery information' box on our website or call us so we can make arrangements with the delivery company.
Am I able to have the goods delivered to an alternative address than that of my card billing address?
Your orders can be delivered to a different address if requested, but you must also supply the registered credit card address for security reasons.
Can I use any tile for both walls and floors?
Porcelain tiles are suitable for both wall and floors. However the majority of ceramic tiles are only suitable for the walls and will have a co-ordinating floor tile. Please see individual tiles ranges for details or contact us.
How many additional tiles should I order to allow for waste, cuts and spares?
We normal recommend that you allow 10-15% for cuts and wastage. You should always ensure you have some tiles left over for spares should you need them in the future.
Are trade discounts available?
Yes. Please contact us for further details.
I will not be using the tiles just yet, will you still have the same tiles available if I need them?
We recommend that when ordering your tiles you order enough to allow for waste cuts and spares. But should you require additional tiles we do have large stocks available and we load with the factories every week, so should we be out of stock of an item it will be back in stock within 1 week.
We are able to hold your order in stock as long as it has been paid for in full, until you confirm a date for delivery.
If you have any other questions or require any more information please contact a member of our sales team and they will be happy to help.