Orders completed by 12 noon will be dispatched the same working day. Providing your order is in stock, it has been paid for in full and we have the full delivery address.
Orders completed after 12noon will be dispatched the following working day.
Orders are only dispatched from Monday to Friday, excluding public holidays.
Can I tile a wooden floor?
Yes you can. Please contact us for advice on the preparation required.
How do you cut tiles?
Use a tile cutter or a wet wheel cutter. Please contact us for further advice
Can I buy single tiles or must it be complete boxes or square meters?
You can purchase single tiles.
What payment methods to you accept?
We accept all major credit and debit cards. You must provide us with full address and the telephone number of the address that the card is registered to. We also accept cheques and bank transfers. Goods will not be dispatched until we receive payment in full and it has cleared.
Are you able to leave my order with a neighbour or at the side of my house if I am not in?
Providing you have notified us of the specific delivery instructions and that the goods can be signed for.
Do you give free samples?
Yes. The first 3 samples are free of charge, there after the postage must be paid at an approximate cost of £1.50 per sample. (10x10cm)
If I supply the measurements can you calculate the area for me?
Yes we can calculate an area, but we can only go off the measurements supplied.
Can I collect from your warehouse?
Yes
Do you have a shop where I can come and look at
the tiles?
Yes. Please contact us for further details.
Can I telephone you?
Yes. It is always advisable. Monday to Friday 8.30am until 5pm.
Can you recommend anyone to lay the tiles, could I do it myself?
Yes you can but we recommend that you use an experienced and professional tiler if you are inexperienced in tiling.
Are all of your tiles suitable for walls and floors?
Porcelain tiles are suitable for both wall and floors. However the majority of ceramic tiles are only suitable for the walls and will have a co-ordinating floor tile. Please see individual tiles ranges for details or contact us.
How many more tiles should I order to allow for cuts and possible breakages?
We normal recommend that you allow 10-15% for cuts and wastage
Which products need to be sealed?
All natural products must be sealed using a suitable sealant for that specific tile. Please contact us for more details.
Do you offer trade discounts?
Yes. Please contact us for further details.
I don’t need the tiles for a while, how can I guarantee that you will have the tiles at a later date when I need them?
We always try to ensure that we are fully stocked with our full range, however due to many factors such as lengthy shipping times, damages en-route, delays at the docks etc often results in time periods when products will be out of stock. Therefore if we have confirmed an amount that we have in stock today it may not be there tomorrow, so the best way to guarantee that you get the tiles you want is to order them, and as long as they have been paid for we can hold on to them until you confirm a delivery date.
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What are porcelain tiles?
Porcelain tiles are fired at very high temperature and consequently are much harder than ceramic tiles, and have a much lower water absorption rate, 0.5%. Therefore special adhesives are required and drilling requires special drill bits. Please contact us for further information.
What are natural tiles?
Natural tiles are cut from the natural stone and either finished natural, honed or polished.
What are ceramic tiles?
Ceramic tiles can be made in red or white body, and they are glazed before firing at normal temperatures.
Will my tiles look the same as on the website?
We have paid a great deal of attention to our images of tiles, in order to ensure that they reflect the characteristics of the tile to the best of our ability. However monitors depict colour differently. It is always best to order a sample.
Will my tiles look the same as the sample?
Yes. However, they can be slight variation from batch to batch of the shade and calibre of the tile.
How big are your sample tiles?
All our samples are supplied as 10x10cm cuts of the tile. Full tiles are available on request.
Can I specify a time and date for my delivery?
Unfortunately we can not specify a specific delivery time. Deliveries will be made between 8am-6pm Monday to Friday.
Will the driver help me carry the product in to my house or flat?
It is dependant on the driver, normally the tiles are unloaded by hand to the nearest secure location i.e. to your front door. However it is always advisable to make provisions for unloading the tiles.
Can the delivery driver call before attempting delivery to make sure that I am home?
Providing we have day time contact number the driver can call you approximately 30 minutes before delivery if requested.
What happens if my goods arrive damaged?
All damaged/faulty goods and irregularities must be notified within 48 hours of the delivery. The exact amount missing or damaged must be notified, in writing and replacements will be sent out free of charge. All damaged or faulty may be collected by us at request.
It will be deemed to be acceptable if there are 1 or 2 broken tiles, due to the nature of tiles and in this instance we would recommend that you attempt to use them where cuts are necessary. If you then require 1 or 2 additional tiles to be sent out as replacements, we will do this on the assumption original notification was within the timescale stated above.
What happens if I am not in at the time of delivery?
A card will be left by driver, follow the instructions on the card to re-arrange delivery.
I have restricted access to my house, how will this affect my order?
If you have restricted access or any specific delivery instructions please inform us at the time ordering so we can make arrangements will the delivery company.
Can I order goods to be delivered to another address other than my card billing address?
Yes. At the time of placing your order please inform us if you wish the goods to be delivered to a different address to your billing address. We must have the full address including postcode and payment must have been received in full. For security reasons this may not be possible in all situations.
If you have any other questions or require any more information please contact a member of our sales team and they will be happy to help.
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